How Quickly Can I Implement IXOPAY?

If you ask our sales team what one of the most common questions they receive from prospective clients is, it’s this – “How quickly can I implement IXOPAY?” While it’s true that it depends on various factors, our typical response is that “we can move as fast as you can.” Like any technology, there is a possibility for delays, technology issues, or unexpected changes in plans on the client side. No matter the scenario, prospects need to know how long it will take to implement IXOPAY with their business entirely. Keep reading to learn everything you need to know about our implementation process.

Since every business is unique, the average implementation time will vary across companies and industries. This is because companies all have different tokenization needs, goals, and budgets. In other words, how businesses plan to use tokens with their sensitive data will determine what is required to implement and, thus, how long the process will take. Based on these factors, our average implementation time is 90 days, which involves four phases discussed below.

A common question that prospective clients ask is, “How long before I can start the client testing environment?” This is a great question. The sandbox creation/testing phase generally takes 24 hours. However, it can take up to 5 days for complex or custom setups. Clients will receive a client portal demonstration and recommended best practices in this first phase. A portal administrator will be assigned who will manage other users and permissions. Furthermore, we will discuss clients’ solution needs, pricing, and terms. Once this phase is complete, clients can begin the client testing process.

Next is the client testing environment phase. This usually takes 2 to 6 weeks, as long as there are no issues. This involves setting up the onboarding kickoff call and regular calls to ensure successful progress towards the go-live phase. Clients will receive API keys and token schemes that meet their unique data needs. Solutions testing will also begin. The IXOPAY Onboarding team will provide strategic status calls on an as-needed or scheduled basis. Premier onboarding packages will include a convenient Slack channel for fast communication with our IXOPAY team.

Then, we will proceed to the production phase, which takes about 1 to 2 days. For complex or custom setups, production can take up to a week. Product provisioning tickets will be requested in this last phase. This includes confirming setup details and providing strong credentials in the secure client portal. After these steps are complete, the production environment will go live, and production endpoints will be configured.

The last step is go-live deployment. In this phase, our team will begin routing API calls to Production endpoints. To ensure client success and support, we will provide 30- and 60-day check-ins and ongoing access to support and our client success team. This means that implementation is officially complete!

At IXOPAY, we prioritize responsive, successful client experiences. We understand how complex and challenging it can be to integrate secure, scalable software for your enterprise. This is why we strive to be with you every step of the way to ensure seamless implementation from the first conversation to go-live and beyond. Our knowledgeable team consists of sales executives, solution architects, client success managers, and support analysts who will help guide you through the entire process with confidence and expertise. Indeed, our dedication, experience, and expertise set us apart from other vendors to ensure a seamless procurement and onboarding process.

• +76 Net Promoter score
• Rapid response time
• 24/7 client portal
• Simple ticketing system
• Tiered onboarding and support
• Average customer lifespan of 10+ years

• ISC2 Systems Security Certified Practitioner
• IAPP Certified Information Privacy Technologist
• PCI SCC Internal Security Assessor

We hope this article helped illustrate our implementation process. Keep in mind that this process will be customized based on your specific organization’s needs, goals, and timelines. If you are interested in learning more, contact IXOPAY today. Our expert team would love to learn how to help meet your data needs, maximize your critical business operations, and scale your business.