Commerce is expanding across mobile, marketplaces, connected devices, AI agents, and experiences that have yet to emerge. At the same time, 59.2% of enterprises strongly agree that their customers’ payment needs are becoming more complex, while 66.6% expect modern payments infrastructure to be highly transformative over the next three years.
The challenge is that supporting every new way to buy can mean adding another integration, another provider, or another payment environment. Over time, merchants can end up with more technology—but less freedom to change.
Fluid commerce calls for a payment foundation that can evolve with the business. This requires infrastructure flexible enough to support new channels, technologies, and providers, plus commercial flexibility that lets merchants add, replace, or combine the capabilities that work best.
In this webinar, we explore how building that foundation gives customers the freedom to buy and pay however they choose—while giving merchants the freedom to adapt as commerce evolves.
Key Takeaways
- Navigate Payment Complexity: Discover why evolving customer journeys require modular, adaptable payment infrastructure.
- Master Fluid Commerce: Deliver frictionless front-end experiences while maintaining back-end flexibility.
- Design for Change: Shift from attempting to "future-proof" every channel to building agile systems that adapt on demand.
- Preserve Merchant Control: Leverage orchestration, portable credentials, and unified intelligence to avoid vendor lock-in.
- Drive Measurable Impact: Protect top-line revenue, increase operational resilience, reduce costs, and accelerate speed-to-market.
Source: 451 Research from S&P Global, Voice of the Enterprise: Customer Experience & Commerce, Merchant Study 2026; all respondents, n=500.