How it Works
Our Monitoring and Dispute Management engine centralizes fragmented alert systems and compliance programs into a single command center for proactive revenue protection. By leveraging no-code integrations with Ethoca and Verifi, alongside automated VAMP tracking, you can intercept disputes before they escalate and set custom anomaly detection rules that trigger instant notifications across your existing stack—ensuring total oversight of your payment health without any technical complexity.
From reactive follow-up to proactive payment control
Detect changes faster
Create alerts for important payment KPIs, thresholds, and operational changes so your team can respond before issues escalate.
Notify your teams immediately
Send payment alerts to Slack, email, or in-platform notifications so the right people know when action is needed.
Prevent dispute escalation
Manage pre-chargeback alerts in one dashboard and take action before potential disputes become formal chargebacks.
Automate recurring visibility
Schedule weekly or monthly business reports to track authorization rates, sales volume, fees, and other key payment metrics.
Monitor payment risks, trigger alerts, and automate reporting
Alerts & Slack Integrations
Get notified when important payment metrics cross your thresholds.
Create custom alerts for the areas your team needs to monitor, including authorizations, chargebacks, declines, VAMP, sales and refunds, fees, and 3D Secure authentications.
Configure alerts by area, metric, aggregation fields, merchant accounts, filters, and timeframe
Set threshold conditions such as increases, drops, or event-count triggers
Use recommended alerts or create custom alert rules from scratch
Receive alerts in-platform, via Slack, or through email notifications
Pre-Chargeback Alerts
Act before potential disputes become formal chargebacks.
Manage pre-chargeback activity from a unified dashboard, helping your team respond to potential disputes before they affect chargeback ratios or incur additional fees.
View Mastercard and Visa pre-chargeback alerts in one dashboard
Integrate Ethoca Alerts and Verifi RDR/CDRN into a single no-code interface
Filter alerts by action required, resolved status, alert ID, scheme, amount, and other details
Review each alert and log outcomes such as refunded, not refunded, or not settled
Monitoring Agents
Put recurring payment monitoring on autopilot.
Schedule AI Co-Pilot to run specific analyses, checks, or commands on a recurring basis—so your team can monitor critical payment trends without repeating manual work.
Schedule recurring checks for approvals, declines, fees, refunds, chargebacks, or retry performance
Monitor specific KPIs, markets, PSPs, or customer segments
Surface trends, anomalies, and recommended next steps automatically
Keep teams focused on action instead of manual dashboard checks
Business Reports
Automate recurring payment performance reporting.
Create and manage scheduled reports that summarize critical payment performance data for operational reviews, business tracking, and stakeholder updates.
Generate weekly or monthly reports for KPIs such as authorization rate, sales volume, and fees
Choose report dimensions such as gateway, MID, card type, BIN, merchant account, scheme, and country
Set preferred currency and timezone for consistent reporting
View, search, download, edit, activate, pause, or delete report definitions
“As a data-driven business it is key for us to have full control and availability on data. Working with Congrify (now IXOPAY) has allowed us to fully achieve it, very quickly and avoiding technical efforts. It is a key part to improve our payment management strategies and operational processes.”