Last Updated: 23 Feb 2026
IXOPAY uses selected Subprocessors to support the provision of our Products. Some of these Subprocessors are IXOPAY Group Affiliates and some are third parties.
IXOPAY uses the following third-party entities as Subprocessors for the activities listed below:
Authorized Subprocessor |
IXOPAY Product (Context) as referred to in Billable Operations Annex |
Purpose of Subprocessing |
Subprocessor Location |
|---|---|---|---|
Amazon Web Services EMEA SARL |
AI Payments Intelligence |
Provision of cloud infrastructure, hosting, and data storage services |
Frankfurt, Germany |
Cybersource Corporation (a Visa solution) |
Network Tokenization |
Provision of network tokenization services to update or replace credit card information using issuer token systems |
United States |
Cloudflare, Inc. |
All IXOPAY Products except AI Payments Intelligence |
Static and dynamic content delivery and caching, DNS and built-in unmetered DDoS protection, limited to provision of bi-directional connectivity for publicly available IXOPAY services in conjunction with DDoS mitigation for IXOPAY infrastructure |
United States. Cloudflare operates via their Global Anycast Network as set forth here: https://www.cloudflare.com/network/ |
Datadog France SAS |
AI Payments Intelligence |
Platform telemetry and observability services for customer-facing dashboards |
France |
Microsoft Corporation |
All IXOPAY Products except (i) Payment Orchestration for EU-domiciled Customers, (ii) AI Payments Intelligence, and (iii) Fraud Services |
Secure hosting services (Microsoft Azure) used for infrastructure and data processing including storage |
United States / EEA |
Mastercard Europe SA |
3-D Secure |
Authentication and fraud detection via 3-D Secure protocol |
Belgium |
Mastercard Inc. |
3-D Secure |
Authentication and fraud detection via 3-D Secure protocol |
United States |
Netcetera AG |
Click to Pay |
E-commerce checkout technology |
Switzerland |
Okta, Inc. (Auth0) |
Payment Orchestration Platform |
Identity and access management and related services, including authentication, login, logout, and monitoring functions to enable secure login and user access management |
United States |
Salesforce, Inc. (Salesforce Service Cloud) |
All IXOPAY Products |
Customer support case management services |
United States |
Twilio, Inc. (SendGrid) |
Payment Orchestration Platform |
Provision of Transactional Email services, including automated system notifications, alerts, and authentication-related communications |
United States |
Snowflake Inc. |
AI Payments Intelligence |
Data warehousing services, including the storage of transaction data and technical metadata received from Payment Service Providers |
United States |
Synechron, Inc. |
Payment Orchestration Platform |
Provision of software development, technical support, and managed operational services |
United States |
Visa Inc. |
Primary Account Reference |
Payment Account Reference Inquiry |
United States |
IXOPAY Group Affiliates act as Subprocessors depending on the Product(s) ordered and the IXOPAY contracting entity. The table below identifies the IXOPAY Group Affiliate that operates the relevant Product and acts as Subprocessor where it is not the IXOPAY contracting entity.
IXOPAY Group Company |
IXOPAY Product as referred to in Billable Operations Annex |
Purpose of Subprocessing |
Location |
|---|---|---|---|
IXOPAY, Inc. |
Standalone Payment Modules |
Primary operation of the relevant Product; related support, software development, and professional services |
United States |
IXOPAY GmbH |
Payment Orchestration; Post Processing; Payment Orchestration Add-On Modules |
Primary operation of the relevant Product; related support, software development, and professional services |
Austria |
Congrify Payment Intelligence GmbH |
AI Payments Intelligence |
Primary operation of AI Payments Intelligence; centralized risk and performance monitoring for providing transactional and performance reporting insights and anomaly detection; related support and software development services |
Germany |