In this webinar, industry experts from Kiwi.com and IXOPAY explored how travel payments have evolved over the past five years and what’s shaping their future. Panelists discussed the pandemic’s lasting impact on refund processes, acquirer relationships, and technology investments, emphasizing how resilience and flexibility became essential in travel payments. Eliska from Kiwi.com shared how her team navigated COVID-19 by adopting a multi-acquirer strategy and implementing a payment orchestration layer to gain control, redundancy, and optimization across global transactions. Consultant Paul van Alfen reflected on industry-wide shifts, noting how travel companies are increasingly operating like fintechs—balancing risk management, conversion optimization, and customer experience in complex, fragmented markets. Together, the speakers underscored that payments have moved from a back-office function to a strategic growth driver in modern travel.